The skills described in this unit may be applied across a range of community services workplace contexts
This unit describes the knowledge and skills required to plan and monitor the development direction and changes of a complex organisation, range of programs or major program area
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains Employability Skills
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions This may include the use of languages other than English and alternative communication systems
It is recommended that assessment take place on more than one occasion to enable all aspects of managing a service organisation to be assessed
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include knowledge of:
Best practice including:
accountability
administrative systems and principles
consumer focus
current information technology and programs relevant to the organisation or industry
enterprise agreements
information management policies, practices and systems in the community sector
equal employment opportunities principles and practice
funding/service contracts/agreements
industrial relations/enterprise contracts
non discrimination
occupational health and safety
taxation
Essential skills:
It is critical that the candidate demonstrate the ability to:
Coordinate the use of relevant information technology effectively to address organisation requirements in line with occupational health and safety (OHS) guidelines
Design strategies to involve and communicate with all major stakeholders
Develop strategies for adapting organisation to changes
Manage organisation change
Undertake strategic planning
Use information technology and software programs as required by the workplace
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include the ability to:
Demonstrate application of skills in:
strategic thinking
decision-making
environmental scanning
analysis/evaluation
facilitation
high level liaison
high level oral and written communication
Apply principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Strategies for the development of policies, practices and standards may include:
Change management
Organisation development
Indicators for change include:
Change in government polices and associated change in organisation focus
Level of commitment to organisation's aims and objectives
Management committee
Organisation executive management turnover
Relationship with external agencies
Staff
User involvement
Communication designed to promote the organisation include:
Brochures
Fliers and other written advertisements
Letters
Poster and other artwork and audiovisual advertisements
Verbal presentations
Changes in the organisation may be related to:
Changing service users
Different levels of funding
Employment and work practices
External policy change
Legislative change
Management decision-making processes
Membership changes
Nature and focus of service, programs and activities
New buildings and other resources
Staff requirements
Technological change
Strategic alliances will include:
Business leaders
Community leaders
Funding agencies
Industry networks
Key government officers
Key public policy and decision-makers
Media
Ministerial advisers and staff
Ministerial advisory committees
Other key agencies/organisations
Political parties and committees
Professional associations
Social/economic/political researchers, analysts and advisers
Special interest groups
Specialist services
Information management may relate, for example, to:
Establishment and maintenance of policies, procedures and systems to ensure security of information where required to address legislative requirements, such as privacy / confidentiality and OHS
Establishment and maintenance of policies, procedures and systems to support collection and recording of information required for a range of purposes, such as:
business analysis, planning and ongoing management
Maintenance of up-to-date client and network database information
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Identify appropriate strategic alliances and negotiate and maintain participation
Identify overall purpose and philosophy of the organisation and translate into a written or recorded set of aims and objectives which are clearly understood, measurable and attainable and evaluated as appropriate
Implement appropriate corporate planning processes that make best use of internal and external consultation processes
Implement appropriate corporate planning processes to ensure responsiveness to client needs
Undertake appropriate consultation with relevant people and agencies
Establish appropriate management structure and process to coordinate corporate planning, advise decision-makers and reflect principles and philosophy of the organisation
Analyse the way in which values and beliefs of workers and stakeholders may influence defined organisation purpose and philosophy and communicate to all relevant participants
Make resources available as appropriate to support the planning processes at all levels
Develop systems, processes and timeframes for all aspects and components of the planning process
Determine appropriate structure for the organisation to match organisation philosophy and purpose
Develop, agree, implement and monitor lines of decision-making and accountability
Prepare budgets in line with strategic plan and make allowance for all requirements and components of planning and implementation of programs and services
Establish financial accountability systems which meet agreed organisation best practice provisions
Ensure planning guidelines provide for inclusion of appropriate statutory, legislative and practice provisions
Develop clear, fully documented planning guidelines and systems and make them accessible to all involved
Hold appropriate consultations with stakeholders to examine issues and trends and advise decision-makers of outcomes as required
Complete all required reporting in a timely way in accordance with organisation requirements
Identify, develop and implement appropriate evaluation arrangements with representation from relevant stakeholder groups
Prepare advice and provide to decision-makers within the negotiated format and timeframe
Implement mechanisms to ensure relevant commonwealth, state and local government legal requirements are identified and adhered to
Regularly update information about current legal requirements and if appropriate, develop proposals to modify organisation policy and procedures
Use formal and informal networks as channels to communicate the organisation's activities and achievements
Use a range of communication media and activities to convey information about activities and achievements of the organisation to encourage support and interest
Seek and utilise opportunities to promote the organisation through media, government and the community
Display confidentiality and sensitivity in details, content and extent of public comment on organisation's activities
When required, develop and articulate policies and procedures for the employment role of the organisation and monitor their implementation
Promptly address problems in implementing defined procedures to ensure resolution
Prepare reports to comprehensively and accurately describe organisation's activities and achievements and present to relevant stakeholders and management, as required
When required, facilitate processes of management and/or board meetings to ensure effective and informed deliberations and decision-making
Identify and implement mechanisms for effective coordination of activities and services
Identify policy, social, political and economic trends and assess their potential impact on the organisation
Assess and revise management and work practices relative to social, political and economic trends and impacts
Define and monitor indicators for change within the organisation
Identify and promote opportunities for positive change and undertake appropriate work to maximise support from staff, clients and stakeholders
Forms
Assessment Cover Sheet
CHCORG614B - Manage a community sector organisation
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCORG614B - Manage a community sector organisation
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent